Return and refund policy

Our Guarantee to You At Laminova™, we are committed to your total satisfaction. If your purchase does not meet your expectations, we provide a streamlined process for returns and resolutions.

1. Eligibility Criteria

We accept return requests within 30 days of your delivery date. To qualify for a successful return, items must adhere to the following:

  • Condition: Must be in original, pristine, and unused state.

  • Presentation: Must include all original packaging and associated tags.

  • Verification: A formal proof of purchase or order ID is required.

2. Initiating a Resolution

To start the process, please reach out to service@sherbify.com.

  • Upon approval, we will issue a prepaid return label and provide precise logistical instructions.

  • Note: Packages returned without prior authorization cannot be accepted or processed.

3. Product Issues & Defects

We perform rigorous quality checks, but should your item arrive faulty, incorrect, or compromised, please notify us immediately. We will prioritize an assessment to offer a prompt solution.

4. Exclusions & Limitations

The following categories are ineligible for return or credit:

  • Personalized or custom-made items.

  • Hygiene-sensitive goods, perishable products, or hazardous substances.

  • Final sale items and purchased gift cards.

  • Original shipping fees incurred at checkout.

  • If you are unsure of your item's status, please consult our team before dispatching.

5. Exchange Process

For the most efficient replacement, we recommend a two-step approach:

  1. Return your initial purchase for a refund.

  2. Place a fresh order for your desired item.

6. EU Statutory Rights (14-Day Cooling-Off)

For shipments to the European Union, customers maintain the right to withdraw from their order for any reason within 14 days. Provided the item remains unused and in original packaging, this statutory right is honored alongside our standard policy.

7. Refund Timeline

Upon receipt and inspection of your return, we will confirm the refund status via email.

  • Credit Issuance: Approved refunds are returned to your original payment account.

  • Processing Window: Please anticipate 10 business days for our team to finalize the transaction.

  • Banking Delays: Your financial institution may require additional time to reflect the credit. If 15 business days elapse without progress, kindly contact us at service@sherbify.com.

8. Logistics & Routing

Returns must be facilitated via the official Laminova™ shipping label. Return Facility: Laminova™ Returns Department 34323 US-6 # C103 Edwards, CO